Company & Tour Information
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Our office is open Monday through Friday from 9 a.m. to 5 p.m. EST
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Our New York City tours run year-round. No tours run on the following blackout dates: Martin Luther King Jr. Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day.
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Yes! We are proudly abiding the Stay Well NYC Pledge and maintaining operation. For more information on exact measures we are taking, you can review our Health & Safety.
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We offer many virtual experiences and tours like Interactive Virtual Mixology and Cooking Classes, and Specialized Virtual tours.
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Yes!
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All ages are welcome on our tours. Please keep in mind that children will be expected to walk/stand for the duration of the tour. Email us here with inquiries about specific tour content.
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All of our tours are less than two miles long and are generally appropriate for all ages and fitness levels. We also offer Virtual Experiences.
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We maintain a no smoking policy on our tours.
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Gratuities are accepted and greatly appreciated.
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Yes! In fact, we strongly encourage participants to take photos during our tours. We do not allow video cameras or tape recorders without pre-approval. Cameras, video cameras, and tape recorders are not allowed in churches. During your visit, you may be videotaped or photographed by an Inside Out Tours employee or authorized guest. Your reservation serves as permission for use of your image by these parties.
Don’t forget to tag us on social media: Facebook, Twitter, Instagram.
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We only do Spanish and French.
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Some of our tours require a MetroCard. Please check the tour description or your booking confirmation for details about a specific tour.
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The Harlem Gospel Tour, Alternative New York Street Art Tour: Lower East Side, and the NYC Slavery and Underground Railroad Tour are wheelchair-accessible.
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We do not allow pets on tours. However, service animals are welcome. Please let us know in advance to advise the guide.
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Walking tours have a limited capacity of 25 – 35 people per tour, so we advise you to book in advance.
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We’ll happily receive your review of our guides and tours on TripAdvisor and Facebook. Click here for our Trip Advisor page.
Booking Process
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Yes, advance ticket purchase/reservation is required. Our tours sell out quickly, so please book well in advance.
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Yes, prepayment is required.
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As reservations guarantee your space on a tour, we do not offer refunds or partial credit. Our tours often sell out. It is your responsibility to arrive at the departure location on time.
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Cancellations made with a minimum of 48 hours’ advance notice will receive the opportunity to reschedule. All requests must be put in writing and received by us. Please email us here.
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We do not have a formal wait list. However, if a particular date and time is sold out, we may add an additional tour on that day. We ask that you email us here if you are interested in reserving a place on a sold out tour.
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Providing credit card information will secure your reservation. If you are an Attraction Pass holder, your card will not be charged unless you fail to show up for the tour without canceling in advance. We collect this information to ensure that customers fulfill their reservations. Our tour space is limited!
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Select only the customer type that reflects the type of discount pass you possess. Please do not select Adult or Child. For example, if you are one adult NY PASS holder, select 1 for “New York Passes” and proceed with your booking.
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Children are considered from ages 5 – 11. Children under 5 do not pay.
It's Your Tour Day
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Our tours run rain or shine. In the case of severe inclement weather, tours will be canceled and a full refund will be provided. Please email us here with questions regarding tour cancellation. You may also call 1-800-258-7359 between the hours of 9 a.m. and 5 p.m. on Monday – Friday.
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All of our tours have different starting locations. Please check your booking confirmation for details about a specific tour.
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We suggest arriving at least 15 minutes before the departure time.
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Once a tour has started we cannot delay for late arrivals or interrupt a tour guide so that latecomers may find them, as this adversely affects the tour experience for others. Please call 800-258-7359 and we will try our best to direct you to the next destination on the tour.
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Dress for the day’s weather and wear comfortable walking shoes–you will be on your feet for most of the tour! If you are taking a tour that includes a church visit, please dress appropriately and refrain from wearing flip-flops, tank tops, or shorts.
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Yes! Our guides wear masks or face coverings while on the excursion and we ask our guests on the tour to wear a mask during the tour as well.
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Yes, all our reservations and payments are via our website. When you check-in, we review the reservation list for your information extending a contactless experience.
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Yes, our guides maintain 6 or more feet of distance from all guests. We also ask each party to remain 6 or more feet apart from others.
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Appropriate attire for gospel tours is required. We reserve the right to refuse service to customers dressed improperly and will not offer a refund.
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Your booking confirmation. If you are a discount pass holder, please bring your pass as well.
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We highly suggest that customers use the restroom ahead of time. Not all of our tours include restroom stops.
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You are welcome to bring bottled water and small snacks.