A confirmation for the services booked must be printed at the conclusion of the transaction. An e-mail message will also be sent to the email address you have provided. This message will not be acceptable to exchange for boarding tickets. Changes / Amendments / Modifications to existing reservation Should you decide to make any changes to your reservation after
confirmation, our personnel will do everything possible to fulfill your requirements. All changes must be put in writing and received by us, contingent on penalty fee dates, e-mail to insideouttours@gmail.com. For changes that result in a reduction of services and/or for changes within 45 days, a charge of $25 per booking will be applied. If your change results in cancellation of any services and Inside Out Tours incurs charges, these charges will be charged to you above the change fee. Cancellation Policy All cancellations must be put in writing and received by us, contingent on penalty fee dates, e-mail to insideouttours@gmail.comCancellation received 14 days or less prior to tour date will be assessed a $25.00 processing fee per booking. Notice received more than one week prior to the booked tour date will not result in any cancellation fees, and the full amount shall be refunded minus a fee of $25 per individual booking.  Any notices received 3 to 7 days prior to the tour will result in a 30% cancellation fee of the total purchase price.  Any cancellation notice received less than 72 hours prior to the tour start time will result in a 100% non-refundable fee.   However, management will make every effort to exchange tickets, subject to tour availability within three months of the booked tour. Complaints and Claims Complaints must be made in writing and received by Inside Out Tours LLC no later than fourteen (14) days after the date that services were provided to a tour participant. Any claim received after the fourteen (14) days will be processed at the discretion of Inside Out Tours LLC.